Support

Printavo Mobile App

• Download Printavo Mobile App
• Building and Managing a Quote in the Printavo Mobile App

Box Labels/Barcoding

• How do box labels & barcoding work?

Payments & Payment Processors

• Payments
• Payment Processor Errors
• Payment Processors
• Error on Checkout: “Must provide source or customer.”
• How to Manually Add a Credit Card Payment to an invoice if not using Square
• How to collect payment for orders in Printavo Merch

See all 8 articles

Customers

• Customers
• How can I mass delete customers?
• When I update a customer, the address doesn't carry over to its invoices?
• How do I delete a customer?
• Searching for partial customer names

Merch Stores

• Merch
• Merch: Fundraising

API

• Printavo Integrations
• Receiving 401 Unauthorized when using the API
• API Documentation

Zapier

• Zapier
• How do I put my Zap into the correct date formatting?
• ShipStation Integration to Printavo

Contractor Profile

• How do Contractor Profiles work?

QuickBooks Errors

• QuickBook Errors
• Error: "QuickBooks encountered an error while calculating tax."
• QuickBooks Error: Please use GroupLineDetail with bundles
• QuickBooks Online disconnected from Printavo

Connecting to QuickBooks Online

• Which statuses export to QuickBooks Online?
• QuickBooks Online FAQ
• An invoice is exporting to QuickBooks without sales tax
• How Stripe Deposits Work with QuickBooks Online
• Why are line items marked as "Taxable" in QuickBooks Online?
• QuickBooks Online: Can I change the account Printavo invoices go to in QuickBooks Online?

See all 14 articles

Messaging

• What messages are automatically generated by Printavo?
• Message Errors
• Messages
• Why are emails not showing up in our/our customer's inbox?
• The different states of Messages
• How to use shortcodes

See all 9 articles

Purchase Orders

• Purchase Orders

Pricing Matrices

• Pricing Matrices
• I am using multiple imprints with different markups. How will Printavo generate pricing?

Automations

• Automations
• Printavo’s New Automations | What You Need To Know
• Where can I setup automated emails to send to customers?

Analytics

• How to calculate commission?
• Analytics
• Why are "Sales by Line Item Category" and "Revenue and Expenses" charts different?
• My past due invoice totals don’t add up!

Importing/Exporting Data

• Transitioning to Printavo
• Exported data opens in the browser instead of downloading a .CSV file.

Tasks

• Creating Preset Tasks
• Tasks

Global catalogs

• Global Catalogs

Creating expenses

• Creating Expenses

EasyPost

• EasyPost
• Shipping
• "The maximum number of user access attempts was exceeded" EasyPost error

Custom Domain Messaging

• Custom Domain Messaging

SMS Messaging

• SMS Messaging

Email Signatures

• Email Signatures

Inquiry Form

• How can we setup a contact form that feeds into Printavo?

Private Vendors

• Vendors

Declines

• How can a customer decline a quote?

Request approval

• Requesting Approval
• Can my customer pay for multiple invoices with one online payment?
• How does quote approval work?
• Sending quotes & invoices to customers

Sales Tax

• Sales Tax

Subscription

• Printavo Referral Program
• Printavo's Training and Implementation Program
• Subscription Settings & Cancellation
• Devices
• Users

Company Information

• What's the difference between Printavo and InkSoft?
• Additional Services
• Printavo DMCA/Copyright
• Media Kit

Starting Invoice Number

• How to change the invoice number

Billing

• Billing
• Upgrading to Premium? What's Included

Creating/Editing Stores

• Merch: Creating/Editing Stores
• Am I able to delete sizes within Printavo Merch?
• Can I create a Printavo Merch store but only for taking orders and not collect payment?
• Archive & Unarchive Merch Stores
• Manually create a Merch store
• Create a Merch store from a Quote

How To

• How Print Brokering and Outsourcing Works in Printavo

Calendar

• Calendar

Terms and Conditions

• Terms & Conditions

Store Customizations

• Merch: Store Customizations
• How can I change the order of product sizes for a Merch store?
• Fundraising using Printavo Merch
• Printavo Merch Improvements: Customizable Store Descriptions With HTML
• Customizing a Merch store
• Creating coupon codes for Merch stores

Customize Invoice Statuses

• Statuses

Creating/Editing Products

• Merch: Creating/Editing Products
• How to deactivate Merch products
• How to duplicate Merch products

Currency

• Currency
• Set your own currency

Shipping/Pickup Options

• Merch: Shipping/Pickup
• Can I change shipping weights after creating labels for Printavo Merch?
• Shipping and Pickup in Printavo Merch

Creating Quotes

• Quotes/Invoices
• How can I speed up templated text?

Customizations

• Customization
• What size logo should I upload?

Fulfillment

• Merch: Fulfillment
• Cancel/refund Printavo Merch store orders
• What emails are sent to customers in Printavo Merch?
• Handling order fulfillment in Printavo Merch

Trial

• Trial
• Can I access the Printavo mobile app if I am currently on a trial?
• What can't I use during the Printavo trial?

Reporting/Accounting

• Merch: Reporting
• Can you add expenses to an invoice created from a Merch Store?
• How can my Printavo Merch store organizer see a status of their store orders?
• Total sales, tax and item reports in Merch
• QuickBooks Online Export and Printavo Merch

Artwork

• Artwork

FAQ

• Vendor FAQ
• What can I edit on a Merch order?
• What Printavo user email will receive notifications for Merch?
• How can I add a fee to a Merch store?
• Error: "The change you wanted was rejected. Maybe you tried to change something you didn't have access to."
• Custom Products FAQ

See all 11 articles

Tips & Tricks

• Shortcuts