7.4f Merch Order Notifications

Merch Order Notifications help your team stay informed about new online store purchases by sending automatic order summary emails throughout the day. This article walks through how to enable merch order notifications, manage recipients, and monitor incoming store orders so your shop can respond quickly and keep fulfillment moving smoothly.

In This Section:

• How can users opt-in for merch order notifications?
• How can users opt out of merch order notifications if they previously opted in?
• How often will shops receive notifications of new merch orders?
• What content is in the notification email?

How can users opt-in for merch order notifications?

1. Navigate to Merch > Settings > General Information
2. Enable the toggle for “New order notification email”
3. Add emails in a comma-separated list within the text field below the toggle
4. Click Save

How can users opt out of merch order notifications if they previously opted in?

1. Navigate to Merch > Settings > General Information
2. Remove their email from the comma-separated list
3. Click Save

How often will shops receive notifications of new merch orders?

A new order notification email will be sent once per hour if the shop has received any new merch orders within the past hour.

What content is in the notification email?

1. A summary with a total of how many new merch orders have been created in the past hour
2. New merch orders are grouped by merch store and contain the following info:
   1. Order # and link to order
   2. # of minutes ago that the order was placed
3. Support contact info