Login Issues

Login issues can happen for a variety of reasons, including incorrect passwords, expired reset links, browser problems, or temporary access issues. This article walks through common Printavo login problems and the steps you can take to regain access to your account quickly and securely. If platform-wide issues are suspected, the article also points users to the Printavo Status Page for real-time system updates.

In this article:

• Forgot/incorrect password
• Homepage doesn't work
• "Error 15" or "Access Denied" when using Printavo
  
   

Forgot/incorrect password

If you are trying to log in but are getting an error stating Invalid email or password and you have verified that the email is correct, you will need to select Forgot your Password?

An email will be sent to you with a link to setup a new password. Once that is done, you can log in.

Homepage doesn't work

If you are trying to log in via the homepage (www.printavo.com) and are receiving an error, please sign in using the following link: https://www.printavo.com/users/sign_in

"Error 15" or "Access Denied" when using Printavo

What it means
Error 15 comes from the security service that protects Printavo from bots and abuse. It sits in front of our site and checks every request before it reaches us. When it blocks a request, you see a page with your IP address and an Incident ID.
This is not a problem with your account, your orders, or your data. Nothing has been lost or changed. You are temporarily unable to reach the site.

• Too many API requests. This is the most common cause. An integration, script, or connected app calling the Printavo API too quickly will trip our limits. If you or your developer built something against our API, check how often it runs.
• Unusual browsing activity. Automated tools, browser extensions, or very rapid clicking can look like bot traffic.
• Your network. VPNs, corporate proxies, and shared office connections sometimes use IP addresses flagged for activity unrelated to you.

1. Too many API requests. This is the most common cause. An integration, script, or connected app calling the Printavo API too quickly will trip our limits. If you or your developer built something against our API, check how often it runs.
2. Unusual browsing activity. Automated tools, browser extensions, or very rapid clicking can look like bot traffic.
3. Your network. VPNs, corporate proxies, and shared office connections sometimes use IP addresses flagged for activity unrelated to you.

If it does not clear within 20 minutes, contact Printavo Support.
Please include:

• The Incident ID from the error page
• A screenshot of the full page
• The approximate date and time
• What you were doing when it happened
• Whether any integration or automation connects to your account