This article covers how to manage your Printavo subscription, including updating billing information, changing plans, canceling your account, and accessing important account settings. It also answers common questions about storage limits, data access, and account management. In this section we'll cover:
- How can I start my Printavo subscription?
- How can I cancel my Printavo subscription?
- How long is my data accessible after cancellation?
- Can I pause my subscription?
- How do I upgrade/downgrade my subscription?
- How can I view receipts for our Printavo subscription?
- How do I update my password?
- How can I change my password without knowing the current one?
- Can you have more than one company on a Printavo account?
- Are there online groups/social media communities where I can network with other shops?
- How much storage do I get?
- How secure is my data in Printavo?
- Why am I seeing Trial 0 Days left?
How can I start my Printavo subscription?
Starting your Printavo subscription is fast and simple!
After your free trial, you can choose from any of our three subscription plans by going to My Account > Update Billing/Subscription Information
Once here, enter your credit card information and confirm. After this, you can use your Printavo subscription right away!
How can I cancel my Printavo subscription?
To cancel your Printavo subscription email us from your admin account with a cancelation request to success@printavo.com
How long is my data accessible after cancellation?
For 5 days, after that, you will need to restart your plan to access your data. However, we will never delete your data.
Can I pause my subscription?
We are unable to pause subscriptions however if you cancel, you can always come back and none of your information will be lost, you can pick up where you left off.
How do I upgrade/downgrade my subscription?
You can always change your Printavo subscription at My Account > Update Billing/Subscription Information
Your billing will be automatically pro-rated. Changes occur immediately; you can use your new plan features going forward.
How can I view receipts for our Printavo subscription?
How do I update my password?
To update your password:
- Head to 'My Account > Personal Information.
- Enter a new password in the 'Change Password' field
- Re-enter the password in 'Password Confirmation' field
- Update! (Use old password to confirm and successfully update changes)
How can I change my password without knowing the current one?
You can log out and head here - https://www.printavo.com/users/password/new
You'll be able to reset the password with your email address from this page.
Can you have more than one company on a Printavo account?
At this time no. We feel accounting would be difficult with multiple companies in one account.
But we do offer a discount if you open up a second Printavo account so please reach out to us for more info on that!
Are there online groups/social media communities where I can network with other shops?
Of course! We have compiled a list of groups to join where you can network, talk shop, and get to know others in the printing world.
How much storage do I get?
We only limit per file you upload. Currently, the limit for each file is 50mb as part of your storage.
How secure is my data in Printavo?
The security and privacy of your data are very important to us, and we have taken significant measures to protect it, through both technical and procedural processes. Printavo is hosted on secure Amazon Web Services in the United States (Virginia), with SSL 256-bit encryption. All data is encrypted within our system. Additionally, all data transmitted to OrangeQC is done securely through industry-standard protocols (SSL/HTTPS).
Tips & Tricks for additional safety:
- Avoid sharing any log-in information.
- Make sure you log out of the device you have your account logged in/ or that the device has password protection.
- Make sure your password has at least 13 characters and does not include any of your personal information.
- When Users leave your company, make sure their User credentials are deleted from your account. to do so go to My Account > Users > Delete.
Why am I seeing Trial 0 Days left?
Why you're seeing "0 Trial Days Left"
If are an existing customer and you see the 0 Trial Days Left UI in your account, this means that your plan is behind on payment. In order to resolve the issue you will need to update your payment method.
Note: If you are not an existing customer and you're on a trial with days left, you will need to reach out to our sales team.
What stops working while past due
• API access is blocked. Every call returns "Account not active."
• The Printavo mobile app is blocked, since it runs on the API.
• QuickBooks Export stops: No more invoices or payments will sync until the account is current. The connection can expire and they may need to reconnect QBO after paying.
• Merch store order notification emails stop.
What keeps working
• Logging in and using Printavo in the browser
• Texting and emailing customers, invoices, and payments
Where you can verify your billing status
1. My Account > Update Billing/Subscription shows the current plan and the card on file. If the account is past due, the card needs updating or re-charging here.
2. My Account > Receipts confirms which invoices actually paid and which didn't.
3. The account owner and users get a series of billing notices: "Please update your billing information," then Second Notice, Third Notice, and Final Account Notice.
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