Message Templates help your shop save time and create more consistent customer communication by reusing pre-written messages for common workflows like payment requests, approvals, pickup instructions, and order updates. This article walks through how to create and manage Message Templates in Printavo so your team can streamline communication and improve the customer experience throughout the production process.
Let's say that every time you draft an email for a payment request, it takes 1 minute to write the email and explain the payment process. Now let's say you make 10 payment requests per day:
- 1 minute/email * 10 requests/day = 10 minutes/day
- 10 minutes/day * 5 days/week = 50 minutes/week
- 50 minutes/week * 4 weeks/month = 200 minutes/month
- 200 minutes/month * 12 months = 2,400 minutes/year
As you can see from this example, shops are able to save literal weeks of work using message templates for things like:
- Payment requests
- Approval requests
- Responses to frequently asked questions
- Pickup information
- Order Issues
Templates can also be customized for many other recurring customer communication workflows.
Message templates can be accessed from the "Messages" on a job or via the
Where to do this: My Account > Messaging > Messaging Templates
Note: Printavo power users save even more time by using shortcodes when creating message templates. Click the "Using Shortcodes" button when building a template to for a quick tutorial.
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