From time to time, Printavo users and/or their customers will experience issues with receiving certain emails associated with Printavo. There could be many reasons why this is happening, but more often than not it is because of emails either going to spam or being rejected by the email server.
To help this from happening, please add (or have your customer add) the following emails and IP Address to your/their whitelist. You can also simply add them as contacts:
- IP Address: 188.8.131.52
Here are some articles for how to do this in Gmail and Outlook:
- Whitelist IP address in Gmail
- Mark or unmark spam in Gmail
- How to add an address or domain to safe senders in Outlook
If this does not fix the issue, please reach out to us at email@example.com and we will be glad to help!