Why are emails not showing up in our/our customer's inbox?

From time to time, Printavo users and/or their customers will experience issues with receiving certain emails associated with Printavo. There could be many reasons why this is happening, but more often than not it is because of emails either going to spam or being rejected by the email server.

To help this from happening, please add (or have your customer add) the following emails and IP Address to your/their whitelist. You can also simply add them as contacts:

Here are some articles for how to do this in Gmail and Outlook:

If this does not fix the issue, please reach out to us at support@printavo.com and we will be glad to help!

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