The different states of Messages

Messages are used to send email or text-based communication on quotes/invoices. You can send messages to customers, internally or automate messages using Status Change Notifications

Email-based messages will show if they have been:

  • Pending - The message has been queued up in Printavo to be sent
  • Sent - The message has been sent
  • Delivered - The message was received by the recipient's email server
  • Opened - The message has been opened by the recipient 
  • Clicked - The message has been clicked on by the recipient 
  • Bounced with Reason - The message was not received by the recipient because of a certain reason. Click on the message timestamp to see why.
  • Rejected - The message was not received by the recipient and will not be tried again
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