The different states of Messages

Messages are used to send email or text-based communication on quotes/invoices. You can send messages to customers, internally or automate messages using Status Change Notifications. 

Email-based messages will show if they have been:

• Pending - The message has been queued up in Printavo to be sent
• Sent - The message has been sent
• Delivered - The message was received by the recipient's email server
• Opened - The message has been opened by the recipient 
• Clicked - The message has been clicked on by the recipient 
• Bounced with Reason - The message was not received by the recipient because of a certain reason. Click on the message timestamp to see why.
• Rejected - The message was not received by the recipient and will not be tried again