Cancel/refund Printavo Merch store orders

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How to cancel/refund a Merch order

To cancel and refund a Merch order, you can do the following:

  1. View the store this order was placed through
  2. Click on the appropriate order
  3. Click More Actions
  4. Click Cancel Order

The refund can take 5-10 days for the customer to see back on their card. 

When you can not cancel a Printavo Merch order

There are a few situations where Merch orders can not be canceled. They are:

  • Once an order has been marked as Fulfilled or Shipped
  • If an order has been copied to an invoice
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