Cancel/refund Printavo Merch store orders

In this section

• How to cancel/refund a Merch order
• When you can not cancel a Printavo Merch order

How to cancel/refund a Merch order

To cancel and refund a Merch order, you can do the following:

1. View the store this order was placed through
2. Click on the appropriate order
3. Click More Actions
4. Click Cancel Order

The refund can take 5-10 days for the customer to see back on their card. 

When you can not cancel a Printavo Merch order

There are a few situations where Merch orders can not be canceled. They are:

• Once an order has been marked as Fulfilled or Shipped
• If an order has been copied to an invoice