In this section
How to cancel/refund a Merch order
To cancel and refund a Merch order, you can do the following:
- View the store this order was placed through
- Click on the appropriate order
- Click More Actions
- Click Cancel Order
The refund can take 5-10 days for the customer to see back on their card.
When you can not cancel a Printavo Merch order
There are a few situations where Merch orders can not be canceled. They are:
- Once an order has been marked as Fulfilled or Shipped
- If an order has been copied to an invoice
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