Merch: Creating/Editing Stores

In this section

Manually create a merch store

Merch stores can be created in two ways, from a quote and manually.

Before creating a store, you'll want to make sure you:

  1. Have a Payment Processor set-up - Instructions
  2. Have shipping setup using EasyPost - Instructions

To create a store manually:

  1. Click Apps on the sidebar
  2. Click Merch in the middle of the page
  3. At the top right, click on New Store
  4. Fill out relevant information and click Save

After creating a store, you will want to begin creating products.

Here is a video that shows this process:


Create a merch store from a quote

Merch stores can be created in two ways, from a quote and manually.

A proposal can be created in the form of a Printavo quote to be approved by the organizer. This quote would have artwork, production information, sale price, start/end dates, minimums, and other details. Here is a quote example.

When ready, you can create your Merch store by:

  1. Viewing the quote
  2. Clicking on More Actions
  3. Clicking on Create Merch Store


You will notice a few things when creating a store from a quote:

From a Quote To Merch
Enter in any value into the original quote line item columns. Here is a quote example. This will populate product sizes. Example: a "1" in the Small and Medium column will create Small and Medium product sizes for you.
Mockups Product images
Line item description

Product description

 Please also note, there is a minimum price of $2.00 for the line item to be able to be in a quote and carried over to a Merch store. 

If a customer switches payment processors while they have an open store, will that affect anything?

It should not affect anything. The only caveat might be with refunds.

Here is a video that shows this process:

Duplicating a Merch Store

Right now you are not able to duplicate a Merch store. One thing you can do, however, is if a Merch store was created from a quote, you can duplicate the quote and create a new Merch store from there. 

International Shipping in Merch

Currently, international shipping outside of the US is not supported as well as APO addresses. 

Archive & unarchive Merch stores

When viewing Merch stores, you can more Archive a store. To do this:

  1. View the Merch store
  2. Click More Actions > Archive Store


To unarchive a store:

  1. View the list of all stores
  2. Click Archived Stores at the bottom
  3. Click Unarchive next the store you wish to unarchive

Opening & closing merch stores

To open a store and make it live for your customers, you will need to go the store’s admin page and use the "Closed/Live" toggle at the top right of the page.

Once you have moved a store to “Live”, the store will be open for your customers.


Slide this toggle back to close the store when you'd like. When a store is closed, visitors will see a page like this:


Am I able to delete sizes within Printavo Merch?

At this time you are not able to delete sizes for Printavo Merch.

Can I create a Printavo Merch store but only for taking orders and not collect payment?

Yes, you can create a Printavo Merch store for only taking orders and not payment. We would recommend creating a coupon code for 100% off to give to your customers to enter in when checking out.

You can create a coupon by:

  1. Viewing the store
  2. Clicking More Actions > Settings > Coupons
  3. Select the "%" button on the right and enter in "100%"

Image 2020-09-08 at 5.30.03 PM

What emails are sent to customers in Printavo Merch?

Your customer will receive an email notification regarding their Merch store order: 

1. When they place an order

2. When an order has been marked as "fulfilled" 

3. When an order is canceled

Below are some screenshots of how these emails look to the customer. At the bottom of this page, you'll find downloadable PDF files of each email to allow you a more detailed view.

1. Order Confirmation Email



2. Order Fulfillment Email 


3. Order Cancellation Email


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