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QuickBooks Error: Please use GroupLineDetail with bundles

If you're receiving this error when syncing an invoice, we can help you correct the issue.

Invalid bundle entry in SalesItemLineDetail: Invalid bundle id 0 passed to SalesItemLineDetail.ItemRef. Please use GroupLineDetail with bundles.
This error will occur when a Printavo Category is created in QuickBooks as a Product/Service, then is manually changed to a Bundle in QuickBooks. 
To correct this issue:
  1. Login to QuickBooks
  2. Locate the Products/Services page
  3. Change the Product in question from a Bundle to a Service. You may need to re-create it as a Service.

Error: "QuickBooks encountered an error while calculation tax"

If you are encountering an error when syncing a Printavo Invoice to QuickBooks that states:

Business Validation Error: Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again.

and are located in Canada, we have a solution for you. Because of tax restrictions in Canada, and if the order has a sales tax greater than 0%, all line items must be marked as taxed:


QuickBooks disconnected from Printavo

For security reasons, QuickBooks can disconnect from Printavo. This occurs randomly, at their discretion.

Simply re-connect your QuickBooks account and let the sync continue to run.

Reconnecting QuickBooks to Printavo

  1. Head to My Account
  2. Click on QuickBooks Sync
  3. Click the "Connect" button


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