Custom Domain Messaging

In this section

• Changes from custom domain messaging
• Messages that come from your email address
• How to verify your email domain 
• How do I change my subdomain?
• Error Troubleshooting
  • Avoiding Domain Name Duplication Errors

Changes from custom domain messaging

Printavo is excited to launch Custom Domain Messaging for Premium Subscriptions.

Before

FROM: messages@messages.printavo.com

After

FROM: john@your-woodencotten-shop.com

When a Shop has its Custom Email Domain verified in Printavo any email sent from a User who has the Verified Custom Email Domain will have the email’s "From" be Steven Farag <steven@campus.ink> instead of Printavo <messages@messages.printavo.com>. 

Messages that come from your email address

Take a look at an example message with the "From" as the sender's email address.

• Messages on an order
• Status change notifications
• Payment requests

Email addresses that aren't using the same domain name as the company, will come from messages@messages.printavo.com 

How to verify your email domain

1. Initial Verification

1. Navigate to My Account > Messaging
2. Scroll to Custom Domain Messaging
3. Enter your email address with a custom domain that you want to use
4. Click Begin Verification button
5. An email will be sent titled "Verify your domain for Mandrill". Please forward it to support@printavo.com 

2. Add DKIM and DMARC to DNS Records

From here, you'll need to log into your website's domain provider in order to authenticate your domain for messaging. You'll need to locate your DNS settings and find the domain management area, DNS configuration or something similar to those. Please see the following screenshot of the following example on what you'll need to update and change:

1. DKIM: _ Create two CNAME records, one with the name mte1.domainkey.yourdomain.com with the value dkim1.mandrillapp.com, and another with the name mte2.domainkey.yourdomain.com and the value dkim2.mandrillapp.com

2. DMARC: Create and save a TXT record in your DNS with a name of _dmarc.yourdomain.com and a value of v=DMARC1; p=none

Note: It can take 24-48 hrs for domain changes to take effect.

How do I change my subdomain? 

Printavo's subdomains (Custom URL Branding) allow you to change the subdomains of URLs such as https://shop-name.printavo.com/invoices/12345  Shareable URLs are used in Printavo here:

• Shareable customer public profile
• Shareable public invoice 
• Shareable work orders
• Printavo Merch stores

To change a subdomain:

1. Click My Account
2. Under Shop Information, click on Custom URL Branding
3. Hit Save

Error Troubleshooting

Avoiding Domain Name Duplication Errors

Some DNS registrars automatically append the domain name to CNAME and TXT records. If you manually enter the full domain, it may result in duplication and cause verification errors.

For example, entering:

Could be interpreted as:

To avoid this issue:

• Check if your registrar automatically adds the domain name.
• If so, enter only the required prefix (e.g., mte1._domainkey instead of mte1._domainkey.domain.com).
• Verify the final record format before saving.

If you continue to experience verification issues, please contact our support team for assistance.