Custom Domain Messaging

In this section

Changes from custom domain messaging

Printavo is excited to launch Custom Domain Messaging for Premium Subscriptions.





When a Shop has its Custom Email Domain verified in Printavo any email sent from a User who has the Verified Custom Email Domain will have the email’s "From" be Steven Farag <> instead of Printavo <>. 

Messages that come from your email address

Take a look at an example message with the "From" as the sender's email address.


  • Messages on an order
  • Status change notifications
  • Payment requests

Email addresses that aren't using the same domain name as the company, will come from 

How to verify your email domain

1. Initial Verification

  1. Navigate to My Account > Messaging
  2. Scroll to Custom Domain Messaging
  3. Enter your email address with a custom domain that you want to use
  4. Click Begin Verification button
  5. An email will be sent titled "Verify your domain for Mandrill". Please forward it to 

2. Add DKIM and DMARC to DNS Records

From here, you'll need to log into your website's domain provider in order to authenticate your domain for messaging. You'll need to locate your DNS settings and find the domain management area, DNS configuration or something similar to those. Please see the following screenshot of the following example on what you'll need to update and change:



1. DKIM: _ Create two CNAME records, one with the name with the value, and another with the name and the value


2. DMARC: Create and save a TXT record in your DNS with a name of and a value of v=DMARC1; p=none

Note: It can take 24-48 hrs for domain changes to take effect.

How do I change my subdomain? 

Printavo's subdomains (Custom URL Branding) allow you to change the subdomains of URLs such as  Shareable URLs are used in Printavo here:

  • Shareable customer public profile
  • Shareable public invoice 
  • Shareable work orders
  • Printavo Merch stores

To change a subdomain:

  1. Click My Account
  2. Under Shop Information, click on Custom URL Branding
  3. Hit Save


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