Custom Domain Messaging

In this section

• Changes from custom domain messaging
• Messages that come from your email address
• How to verify your email domain 
• How do I change my subdomain?

Changes from custom domain messaging

Printavo is excited to launch Custom Domain Messaging for Premium Subscriptions.

Before

FROM: messages@messages.printavo.com

After

FROM: john@your-woodencotten-shop.com

When a Shop has its Custom Email Domain verified in Printavo any email sent from a User who has the Verified Custom Email Domain will have the email’s "From" be Steven Farag <steven@campus.ink> instead of Printavo <messages@messages.printavo.com>. 

Messages that come from your email address

Take a look at an example message with the "From" as the sender's email address.

• Messages on an order
• Status change notifications
• Payment requests

Email addresses that aren't using the same domain name as the company, will come from messages@messages.printavo.com 

How to verify your email domain

1. Initial Verification

1. Navigate to My Account > Messaging
2. Scroll to Custom Domain Messaging
3. Enter your email address with a custom domain that you want to use
4. Click Begin Verification button
5. An email will be sent titled "Verify your domain for Mandrill". Please forward it to support@printavo.com 

2. Domain Verification

We will need to add two TXT records to your domain name. These are used to send emails on your behalf. 

1. We'll need to add "DKIM Records" to your domain name. Add a new record of type "TXT" with the "Host" and "Value" provided in your Custom Domain Messages settings.
2. Time to add your "SPF Records" to your domain.
   1. First, search your DNS records if you have one that begins with v=spf1. 
   2. If you do, simply add include:spf.mandrillapp.com right before ?all
      • Example: v=spf1 mx include:somedomain.com include:spf.mandrillapp.com ?all
   3. If you don't have any record yet with v=spf1, add a TXT record with the following:
      • Host: @
      • Value: v=spf1 include:spf.mandrillapp.com ?all 
3. Click Verify Domain Records

Note: If you are using Wix, you will be adding both the DKIM and SPF records underneath the "TXT (Text)" section. Here is a screenshot of what that section looks like in Wix: https://share.getcloudapp.com/8Luke8Xb

Note: If your DNS provider does not allow @  for the Host then try to leave it Blank/Empty

Note: It can take 24-48 hrs for domain changes to take effect.

How do I change my subdomain? 

Printavo's subdomains (Custom URL Branding) allow you to change the subdomains of URLs such as https://shop-name.printavo.com/invoices/12345  Shareable URLs are used in Printavo here:

• Shareable customer public profile
• Shareable public invoice 
• Shareable work orders
• Printavo Merch stores

To change a subdomain:

1. Click My Account
2. Under Shop Information, click on Custom URL Branding
3. Hit Save