An invoice or payment has not synced to my QuickBooks

If an invoice or payment has not sync'd to your QuickBooks Account, please try the following:

  1. Head to My Account > QuickBooks Sync and click Manual Sync Account
  2. Click Settings and make sure you've selected the statuses you want to sync

 

You can always view the syncing status of an invoice in two ways:

  1. View the invoice, click on More Actions > QuickBooks Status. This will show if the order and associated payments have synced yet. Keep in mind we sync every hour. 
  2. View the invoice, scroll down to History at the bottom and you will sync when the sync happened as well. 

 

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