An invoice or payment has not exported to my QuickBooks Online account

If an invoice or payment has not exported to your QuickBooks Online Account, please try the following:

  1. Head to My Account > QuickBooks Online Export and click Manually Export Account
  2. Click Settings and make sure you've selected the statuses you want to export

 

You can always view the export status of an invoice in two ways:

  1. View the invoice, click on More Actions > QuickBooks Status. This will show if the order and associated payments have been exported yet. Keep in mind we export every two hours. 
  2. View the invoice, scroll down to History at the bottom and you will see when the export happened as well. 

 

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